Frequently Asked Questions
Have a question that’s not listed here? No worries! Feel free to reach out to our support team at info@archivefootwear.com – we’re happy to help!
Our customer support is available Monday to Saturday: 8am-8:30pm.
Yes. Our footwear is designed with comfort in mind, using supportive soles and flexible, forgiving uppers that adapt to your foot throughout the day.
Customers with plantar discomfort, swelling, or sensitive feet often tell us these are the first shoes they can wear all day without irritation.
We recommend ordering your usual size. If you’re between sizes, choose the larger one for a roomier fit.
Our sizing chart is accurate and based on real customer feedback. And for peace of mind — exchanges are easy and hassle-free if you need a different size.
No problem — you’re protected. If your shoes aren’t a perfect fit, we offer simple exchanges and a straightforward return process.
We want you to love your purchase, and our support team is always here to help you find the right pair.
Absolutely. Our customers love wearing them for travel, long walks, daily errands, and work because they offer cushioned support and stability without sacrificing style.
We offer free shipping on all orders, with no minimum spend required. There are no hidden fees at checkout — the price you see is the price you pay.
Yes! Most orders are processed fast and shipped within 48 hours. You’ll receive tracking updates every step of the way so you always know where your package is.
Yes. Many of our designs offer water-resistant protection, warm interiors, and sturdy soles that help keep your feet comfortable and supported in changing weather.
Not at all. Our footwear is designed to give you reliable support without adding weight. Customers are often surprised by how lightweight they feel — perfect for all-day wear without fatigue.
All orders are processed within 1–3 business days, and delivery typically takes 5–10 business days depending on your location.
Please note that during Black Friday, Christmas, and other high-volume periods, our delivery partners can experience delays — but rest assured, your order will always be trackable from the moment it ships.
If you ever want an update or need help locating your package, simply contact us at info@archivefootwear.com and we’ll be happy to check the status for you.
Most customers say the shoes feel comfortable right out of the box. The flexible structure helps them mold to your foot naturally within the first few wears.
You can reach us anytime at info@archivefootwear.com
Our team is quick, friendly, and here to help with sizing, order updates, exchanges, or anything else you need.
Our customer support is available Monday to Saturday: 8am-8:30pm.