FAQ

Shipping FAQ

Where is my order shipped from?
Orders are shipped from our central fulfilment facility in China. Delivery times vary based on your location.

How long does it take to process my order?
All orders are processed within 1–3 business days. Orders placed after 3PM EST or on weekends/holidays are processed the next business day.

How long is shipping?
U.S. delivery typically takes 8–15 business days after processing.

How much is shipping?
Shipping is free on all orders.

Will I get tracking information?
Yes — a tracking number is emailed to you once your order has shipped.

Full details: Shipping Policy

Payments FAQ

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Full details: Billing Terms & Conditions

Returns & Refunds FAQ

How do I return an item?
You can initiate a return anytime through our Return & Refund Policy page.

When will I receive my refund?
Refunds are processed once the returned item is received and inspected.
Processing times depend on your payment provider.

What if my item arrives damaged?
Please contact our support team within 48 hours and we’ll assist you immediately.

Full details: Return & Refund Policy